Category Archives: Uncategorized

Sage install update error Ox800704DD

Sage Software Updates  An error has occurred.  Error Adding File (The operation being requested was not performed because the user has not logged on to the new.ork. The specified service does not exist. (Exception from RESULT: Ox800704DD)).   Please contact Sage Customer Services

Error Adding File (The operation being requested was not performed because the user has not logged on to the new.ork. The specified service does not exist. (Exception from RESULT: Ox800704DD)).

 I upgraded a small charity’s Sage installation recently and got the above error on two out of three machine. After the upgrade completed the update dialog appeared but it failed with the above error. One the one machine the update process installed (Service Pack 4) successfully.

On the other two machines, a bit later I just reopened and closed Sage, then the update re-ran and was successful on both PCs.

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Posted by on June 1, 2015 in Uncategorized


Yahoo email import CSV

When importing contacts from a csv file into Yahoo there is no help given on the screen.

yahoo csv dialogI spent much time trying to get the import to work. Was it a filename extension issue (I started with .txt), what it a charset issue (I started with UTF-8+BOM), or what??? By trial and error I discovered that there is a single particular data column format that Yahoo expects. If you don’t use that format this will fail with the following.

yahoo csv dialog NOT-csv

So a rubbish error message and no link to a help page that describes what format is required!

As there’s no help link, I tried googling and could find no information. I only found the required format by guessing that it would be same as the export format, doing a dummy export and copying the header line. After massaging my file into those columns the import worked.

The headers from the export file are:

First Middle Last Nickname Email Category Distribution Lists Messenger ID Home Work Pager Fax Mobile Other Yahoo! Phone Primary Alternate Email 1 Alternate Email 2 Personal Website Business Website Title Company Work Address Work City Work County Work ZIP Work Country Home Address Home City Home State Home ZIP Home Country Birthday Anniversary Custom 1 Custom 2 Custom 3 Custom 4 Comments Messenger ID1 Messenger ID2 Messenger ID3 Messenger ID4 Messenger ID5 Messenger ID6 Messenger ID7 Messenger ID8 Messenger ID9 Skype ID IRC ID ICQ ID Google ID MSN ID AIM ID QQ ID


"First","Middle","Last","Nickname","Email","Category","Distribution Lists","Messenger ID","Home","Work","Pager","Fax","Mobile","Other","Yahoo! Phone","Primary","Alternate Email 1","Alternate Email 2","Personal Website","Business Website","Title","Company","Work Address","Work City","Work County","Work ZIP","Work Country","Home Address","Home City","Home State","Home ZIP","Home Country","Birthday","Anniversary","Custom 1","Custom 2","Custom 3","Custom 4","Comments","Messenger ID1","Messenger ID2","Messenger ID3","Messenger ID4","Messenger ID5","Messenger ID6","Messenger ID7","Messenger ID8","Messenger ID9","Skype ID","IRC ID","ICQ ID","Google ID","MSN ID","AIM ID","QQ ID"

That’s appears to be what’s documented at which I managed to track down after all that manual effort.

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Posted by on November 6, 2013 in Uncategorized


PC DevMgr when NIC missing/ok

  • NIC not present when resuming.

Screen clipping taken: 12/02/2012 22:47

Screen clipping taken: 09/02/2012 20:10


Screen clipping taken: 22/02/2012 19:26

Broadcom Control Suite

Driver Information

Driver Status Loaded
Driver Name k5lhd6Oa.sys
Driver Version
Driver Date 6/8/2010


Bus Type Unknown
Bus Speed (MHz) Unknown
Bus Width (bit) Unknown
Bus Number 4
Device Number 0
Function Number 0


ASIC Version BCM57788 A0
Firmware Version N/A
Firmware Family Version N/A
Vendor ID 0x14E4
Device ID 0x1691
Subsystem Vendor ID 0x1028
Subsystem ID 0x4AA

Screen clipping taken: 13/02/2012 10:33

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Posted by on February 23, 2012 in Uncategorized